Widerrufsrecht

At Maya.net customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. 14-Day Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to request a return within 14 days of receiving your order, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order number must be provided

To initiate a return, please contact us first at:

📧 support@maya-homenet.com

Please do not send any item back without contacting us first, as return addresses may vary depending on the supplier.

2. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Original shipping costs are non-refundable unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts


Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos or videos of the issue
  • A brief explanation

After review, we may offer:

  • A replacement item
  • A partial or full refund
  • Another appropriate resolution

4. Items Lost in Transit

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will first investigate the shipment status. If the package is confirmed lost, we will provide either:

  • A replacement shipment

    or

  • A full refund

5. Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After an order has entered processing or has been shipped, cancellation may no longer be possible.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used products
  • Products damaged through misuse
  • Personalized or custom-made products
  • Hygiene-related items (if opened)
  • Digital products (if applicable)

7. Refund Processing

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds are processed to the original payment method within 5–10 business days, depending on your payment provider or bank.

8. Contact Information

For any questions regarding returns or refunds, please contact us:

📧 support@maya-homenet.com

We are committed to providing the best possible customer experience and will do our best to resolve any issue quickly and fairly.